Endpoint Monitoring
24/7 monitoring and management of your workstation, server, and even network equipment such as routers and printers. Includes patching, remote support capability, performance alerts, and automated maintenance tasks.
Backups
Common Files & Documents
Backs up common file types such as...
DOC, DOCX, XLS, XLSX, PPT, PPTX, ODT, ODS, ODP, TXT, RTF, CSV, PDF, PSD, INDD, QBB, QBW, EML, MSG, OST, PST, HTML, and common image formats.
Includes Quickbooks Backup files but not the main database files.
It is always recommended to enable Quickbooks integrated cloud backups with Intuit alongside any other backups in use.
DOC, DOCX, XLS, XLSX, PPT, PPTX, ODT, ODS, ODP, TXT, RTF, CSV, PDF, PSD, INDD, QBB, QBW, EML, MSG, OST, PST, HTML, and common image formats.
Includes Quickbooks Backup files but not the main database files.
It is always recommended to enable Quickbooks integrated cloud backups with Intuit alongside any other backups in use.
Full System
Back up the entire contents of each workstation or server, including the operating system, settings, applications, and files. Enables full system restore to the same or new hardware in the event of a failure, theft, or malware. Uses up more space and requires more time for restoring corrupted or lost data.
Local vs Cloud Backups
Local backups are stored on-site where the workstation or server being backed up are, like to an external hard drive or Network Attached Storage (NAS) devices. Cloud backups are stored in a data center typically within nearby states or at least within the country. These backups use data over your internet service provider plan and can take longer to accomplish, especially in remote areas where internet speeds are slow. It's recommended to have both local and cloud backups for any important software or files.
Antivirus / EDR
Antivirus (AV) software, like Windows Defender, protects devices by detecting and blocking known threats like viruses and malware. It’s essential for protecting your workstations and servers in the event that software is attempted to be installed for malicious reasons.
Endpoint Detection and Response (EDR) goes further by monitoring endpoint activity in real-time, detecting suspicious behavior, and enabling investigation and response to advanced threats such as ransomware or zero-day attacks.
Using either AV or EDR is recommended for security, but using both provides layered protection against both known and emerging threats.
Endpoint Detection and Response (EDR) goes further by monitoring endpoint activity in real-time, detecting suspicious behavior, and enabling investigation and response to advanced threats such as ransomware or zero-day attacks.
Using either AV or EDR is recommended for security, but using both provides layered protection against both known and emerging threats.
Microsoft Office 365
Exchange Online (Plan 1)
Business-class email hosting with 50 GB mailbox per user, custom domain addresses, Outlook web access, anti-malware and anti-spam protection, shared calendars, and contact management. Ideal for email-only users.
Business Basic
Business-class email hosting with a 50 GB mailbox per user, custom domain addresses, Outlook web access, anti-malware and anti-spam protection, shared calendars, and contact management. Includes Microsoft Teams for chat, meetings, and collaboration; 1 TB OneDrive cloud storage per user; and SharePoint for team sites. Access to web and mobile versions of Office apps like Word, Excel, PowerPoint, and Outlook. Ideal for businesses seeking essential productivity tools with cloud-based services.
Apps for Business
Full Office desktop apps including Word, Excel, PowerPoint, Outlook, Publisher (PC only), and Access (PC only). Installed on up to 5 devices per user (PC, Mac, mobile). Includes 1 TB OneDrive cloud storage for file access and sharing. No email hosting included.
Business Standard
Includes all Office apps (Word, Excel, PowerPoint, Outlook, Publisher, Access), 50 GB Exchange Online mailbox, business-class email with custom domains, shared calendars, Microsoft Teams chat and meetings, 1 TB OneDrive cloud storage, SharePoint Online for team sites, and business apps such as Bookings and Planner.
Business Premium
Includes all Business Standard features plus advanced security and device management. Provides Microsoft Defender for Business antivirus, Intune device and app management, Azure Active Directory Premium P1 for conditional access and MFA, Windows Virtual Desktop support, and advanced threat protection for Office apps and email.
Business Starter
Business-class email with Gmail on your domain, 30 GB of cloud storage per user, shared calendars and contacts, and access to Docs, Sheets, Slides, and Meet. Includes browser-based collaboration tools and mobile apps for productivity on the go. No shared drives or email retention features. Ideal for small teams with basic email and document needs.
Business Standard
Includes all Business Starter features, plus 2 TB cloud storage per user, shared drives for team collaboration, Google Meet with recording capabilities, and enhanced file sharing controls. Provides a robust productivity suite with Gmail, Calendar, Docs, Sheets, Slides, and more, fully integrated in the cloud. Ideal for growing businesses needing more storage and team-based collaboration.
Business Plus
Includes all Business Standard features with 5 TB storage per user, Google Vault for email retention and eDiscovery, and enhanced security features including DLP, S/MIME support, and basic mobile device management. Suitable for organizations requiring stronger compliance, data protection, and administrative control alongside Google’s core productivity tools.
Website Filtering
Add a website filter with a block page to stop unwanted traffic. Blocks phishing, malware, botnets, and inappropriate content before reaching endpoints. Includes reporting and customizable policy controls per device.
Proofpoint Email Filtering
Business
Advanced email filtering with targeted threat protection against spam, viruses, and malware. Includes a 14-day email archive and emergency inbox for email continuity. Provides outbound filtering and content control to protect your domain's reputation. Ideal for small businesses seeking enhanced email security beyond standard built-in filters.
Advanced
Includes all Business features plus protection against phishing and email fraud through URL and attachment sandboxing, as well as impersonation detection. Adds 1-year email archiving for compliance and eDiscovery needs. Ideal for organizations that require deeper threat protection and retention without going full enterprise.
Professional
Includes all Advanced features with enhanced email continuity, unlimited email archiving, and advanced encryption options. Adds comprehensive compliance tools including legal hold, smart search, and granular admin controls. Designed for businesses with strict compliance requirements, legal exposure, or sensitive data handling.
Admin Access Control
Transparent admin privilege visibility management with the option for added automatic approval for approved tasks, full audit logging of elevation events, and enforced least-privilege access policies. Helps reduce security risks by safely bypassing User Account Control (UAC) prompts without user intervention. Includes setup, monitoring, and ongoing support.
File Access Auditing
Monitor when files were added, changed, or removed - and by who. Great for organizations that need more control over security, compliance, and accountability. Add real-time alerts and historical tracking to quickly detect and investigate suspicious activity, such as unusual access patterns or mass file deletions.
Network Management
Unattended and hands-on management for computer network system equipment including routers, switches, wireless access points, ethernet connection points, and more. Includes SNMP support and visibility into your network traffic usage.
Workstation Hardware
Looking for new computer equipment? Whether it’s a desktop or laptop, there’s a solution available. The recommended standard is a fast Intel Core i5 processor with 10 cores and 12 threads, 16 GB of RAM, and a 512 GB solid-state drive—perfect for smooth multitasking, day-to-day business, and cloud-based work. Need more power for graphic design, video editing, or high-demand software? Systems can be configured with dedicated GPUs to handle demanding workloads. Soon a full selection of computers, monitors, keyboards, mice, docks, and more will be individually listed right here for easy ordering on the Black River Computers website.
Websites
Phones
With extensive experience working with phone systems, support is available to keep an existing setup running smoothly or to guide the way toward a new solution that fits current needs.